TERMS AND CONDITIONS
We offer a
professional cleaning service and these terms and conditions apply to any
business booked with us on line or in person. We may add to or alter these
terms and conditions from time to time and any alterations or additions will
apply to all business - it is the Clients' responsibility to check the website on a regular basis for any updates. Our Cleaning Service may
be ordered by telephone, e-mail, and fax or on line and the client agrees to be
bound by these terms and conditions:
1. The Client
must allow the Domestic Assistant access to hot water and power. All fragile
and breakable items must be secured or removed.
2. MM Domestic
Services London Ltd is insured by full public and employers liability cover and we will process all claims which are
properly notified to us in accordance with these terms and conditions.
Services London Ltd will provide all cleaning materials but there may be a
surcharge of £1 per hour. We will quote separately for this.
Services London Ltd will not be responsible for failing to remove old/permanent
stains that cannot be removed using normal carpet cleaning methods. We
undertake, however, to draw your attention to any such stains prior to
5. Cleaning Services
agreed the standard Cleaning Services we offer do not include cleaning of
walls, ceilings, curtains, balconies, patios, exterior windows, carpets,
upholstery. Neither do they include washing up or laundering. Should any of
these additional services be required, we will quote for them separately. When
the service is an End of Tenancy Cleaning – the property must be vacated before
we carry out the work.
6. Deposits and
For One Off Services 50 % of our quoted fee will be
payable upon booking. The client may cancel or reschedule a service by giving
at least 48 hours notice but if we are not notified on time no refund will be
given against the deposit. MM Domestic Services London Ltd reserves the right
to charge cancellation fee of up to 100% of the quoted price for the booked
We operate a strict no refund policy. This no refund
policy shall apply at all times as per Supply of Goods and Services Act
1982. However, if a client justifiably believes that our company has not used
'reasonable' care and skill, we will return to put the work right at no extra
8. The client
agrees to inspect the work immediately after it is completed and to draw to the
attention of the cleaner/supervisor any defects in the service. The cleaner
will carry out any such further work reasonably required but if the client is
still not satisfied the client must notify MM Domestic Services London Ltd in
writing immediately by completing the End of Service slip and hand it to the
The balance of
our account must be settled prior to our operatives departing the premises.
Please note that payments on via credit or debit card incur a charge of 3.5% of
the amount in question.
10. The Client agrees not to employ directly or engage any past or present
Cleaners introduced to the Client by the Company in home-related services for 18
months from last cleaning service performed by the cleaner and recognises that
the Company will suffer financial loss if the Client is in breach of this
11. In the event that the Client employs or engages such a Cleaner, the
Client hereby agrees that a referral fee is payable by the Client to the
Company, of such sum as reflects the Company’s loss. This sum is equal to
30% of the overall sum payable for the service over a period of 18 months, and such
payment shall be made within 15 days of receipt of an invoice.
12. Should the
Client decide to cancel The Service he needs to notify MM Domestic Services
London Ltd in writing 4 weeks in advance. MM Domestic Services reserves the
right to charge a Fee equal to the amount of lost earnings for the period in
13. When the
Client is on holiday 70% of the normal charge is paid as a retainer to the
14. Late payment fees are charged £20 per month per invoice. Payments should be received within 7 days of receiving the invoice.